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RETURNS & REFUND TERM

We understand that things happen. Items are mistakenly ordered, you end up not needing what you thought or something doesn't fit. Not a problem, here at The Petrolheads we always do our best to satisfy our customers return requests. To ensure your return process goes smoothly:petrolmachinejournal@gmail.com.

Any new, un-used and unaltered item can be returned within 10 days of receipt, with no re-stocking fee. Any item returned past 15 days are subject to a 15% restocking fee. There is no fee for exchanges, however shipping will not be covered. All orders over $250 qualify for one free return or exchange, including return shipping. Free return promotion applies to residents of the contiguous United States and does not include AK, HI or other outlying territories. In order to initiate a return please email info: petrolmachinejournal@gmail.com,  with your order number and the item you wish to return or exchange. Original freight charges will not be credited, nor are The Petrolheads responsible for return shipping charges. Returns require proof of purchase by referencing a valid Sales Order number or Invoice number. Custom made or clearance items are not returnable. Only items that were purchased on the The Petrolheads website can be returned to The Petrolheads. If you have any questions, contact our sales department: petrolmachinejournal@gmail.com

Once items are received and have not been used and in the same condition as shipped a refund process begins. If refund item is approved you will be automatically refunded within business days. Please note that any time for your card issue or banking instituition might take longer and is beyond our control. For any questions please email our sales department at: petrolmachinejournal@gmail.com.

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